Vodafone Ghana says it is fully prepared for the full implementation of the Mobile Number Portability (MNP) expected on July 1st this year.
“The company is firmly ready for MNP, and significant investment towards technology, customer service centres and human capital development have been made to enable us join the network from the stipulated date,” said Mr. Kyle Whitehill, Chief Executive Officer of Vodafone Ghana.
“We’ve extensive experience in MNP from other countries, which gives us the edge in the industry,” Mr. Whitehill said at a press briefing in Accra.
He added: “significant improvement in customer service delivery in recent times with continuous investment will ensure quality and reliable service.”
The implementation of the MNP platform - spearheaded by Ministry of Communications, National Communications Authority and in collaboration with telecom operators - is in line with government efforts aimed at facilitating consumer choice in the telecommunication market.
The announcement of the concept last year raised concerns among both mobile phone operators and subscribers who are of the view that its implementation will offer customers the greatest choice of switching between operators without necessarily losing old contacts by changing SIM cards, while poor service providers would lose subscribers to competitors.
MNP is simply keeping your mobile number when moving from your existing service provider to a new provider.
“We believe that MNP will grow the telecom industry and improve services for the Ghanaian people. We have cooperated fully with the relevant authorities to ensure the process is quick, easy, and safe,” Mr. Whitehill stated.
He said: “Vodafone Ghana will be enhancing its value proposition even more in the upcoming weeks, to hold on to their existing customers whilst attracting new ones.
He indicated that the country stands at an advantage with full implementation of the MNP platform because it does not have to reinvent the wheel - the NCA has taken cues from the experiences of other countries that have introduced the MNP system.
Meanwhile, the NCA has stated that with the implementation of the platform beginning July 1st 2011, mobile phone users wishing to change their network for various reasons can comfortably walk to another network to port their number within 24 hours, but Vodafone says its process will take 15 minutes with no cost to the customer.
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This is the first time ever in India where we can be able to change our service provider without changing our cell phone number as well as we can do the same with Vodafone Number Portability. We have to just send a message to 1900 and the further details are mentioned over here by blogger.
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