Tuesday, September 15, 2009

‘Fidelity Virtual’ online platform unveiled

Fidelity Bank Ghana Limited has unveiled a new Internet banking services dubbed “Fidelity Virtual”, aimed at creating the opportunity for customers to access banking facilities online.

The platform, which allows customers to check their account balances, transfer funds between accounts held at the bank and to other Fidelity Bank customers, also enables customers to have access to Internet banking, mobile money transfer and Automated Teller Machines (ATM) services.

It also enables customers to view and print statements of accounts, request cheque books, request for exchange rates and send a secured message to the customer-care centre through Short Message Sending (SMS).

Haruna Iddrisu, Minister of Communications, who launched the product in Accra, said government will continue to provide an enabling environment for the banking sector to grow while strengthening the regulatory systems.

Mr. Edward Effah, Managing Director of Fidelity Bank, indicated that the launch of the facility is a further fulfillment of the bank’s promise to create a new standard in banking.

“By launching the products, we are bringing world-class banking to enable our customers conduct business anywhere, at any time, at any place. At Fidelity Bank, we are committed to investing in the needs, desires and financial ambitions of our customers.”

Mr. Abdual-Samed Iddrisu, Director, Transaction Banking at Fidelity Bank, explained that customers of Bank can now access all banking services in their homes and offices at any time of the day by the touch of a button on a computer or mobile phone.”

He indicated that the Bank had also put in place security measures to prevent people involved in Internet crimes from penetrating their system - emphasising that customers’ transactions made online are like those made personally at the bank.

“The digital freedom that Fidelity Virtual is bringing to customers has been developed with an intricate layer of security measures to ensure that SMS Banking and Internet Banking will assure all our customers that the transactions they make are as secure as if they were personally in front of the Fidelity Bank teller at their local branch.

Our security measures are detailed and comprehensive because we recognise the challenges that cyber-crime or Internet presents to all financial institutions, including the Bank.”

“As technological advances become available, Fidelity Virtual will also evolve in tandem to serve our customers with more benefits and create further business opportunities for both corporate and private banking clients.

Further, the Fidelity Internet banking computer system is protected 24 hours a day by powerful firewall software that blocks unauthorised entry,” Mr. Iddrisu remarked.

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