The African Management Services Company (AMSCO) in partnership with the International Finance Corporation (IFC) has completed a training programme for 44 staff of the Best Western Premier Hotel through the direct services of Pinnacle Business Link to enable them deliver world class services to customers.
AMSCO organized this need-based innovative training program which featured IFC’s ‘Business Edge’, a comprehensive range of practical and flexible management training products and services designed to improve the performance of small and medium firms.
Staff from the luxury hotel’s front desk, restaurant, and housekeeping departments received training that will help them improve their skills and deliver quality service to customers.
They were taken through Business Edge courses such as ‘Understanding Service Quality’, ‘Quality and the Customer’, and ‘Planning and Controlling Cost.’
At the closing ceremony, IFC’s Ghana Country Manager, Mary-Jean Lindile Ndlovu, said: “Supporting small and medium businesses is a major focus of IFC’s work in Africa, as strengthening this sector will help create employment and support growth in economies like Ghana.”
She commended AMSCO for putting the training together, saying she looked forward to supporting many more businesses in Ghana with Business Edge.
Best Western Premier was the first client to receive a Business Edge Training since it was launched in Ghana in October, 2009.
The Regional Manger of AMSCO, A.S.Mani also expressed great pleasure at the successful conclusion of the training.
He mentioned that AMSCO a pioneer of capacity and skills development in the African SME sector is currently offering Management and Capacity Development services through the support of 24 AMSCO managers seconded to 15 companies in Ghana.
He encouraged the trained staff to apply the good lessons they had learned in the training.
Ms. Theodora Acquah, the Senior Capacity Development Officer of AMSCO, encouraged the trainees not only to apply the good lessons learned, but to continuously strive to go the extra mile in their respective functions, as she said “there are often no traffic jams on the extra mile”
Mr. Jacob Ainoo-Ansah, lead trainer, Pinnacle Business Link indicated his confident that the trained staff would not let him down.
Zibrim Yamusah, CEO of the Accra Best Western Premier Hotel also expressed happiness to see such a successful ending of the innovative training.
He noted that the knowledge and skills acquired by staff will help improve the quality of service at the hotel and contribute to the growth of the business.
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