Vodafone Ghana deepens network quality

Vodafone Ghana has introduced a new Internet access facility to provide high-speed access to commercial Internet users and café operators in the country.

Vodafone Ghana has so far invested over US$600 million to improve service quality across its networks and the new Internet facility will allow Vodafone customers to continue getting superior quality services – high-speed mobile broadband, fast Internet connections, exclusive devices, the most reliable network.

Marc Norris, Vodafone’s Head of Fixed Services, said: “Vodafone will constantly improve quality and service, and by this significant improvement in our broadband service we are improving the terms of the offer to our loyal customers. Our aim is to provide high-speed Internet access to all of our customers.

“We will not share the roll-out of these services. Customers can continue to count on Vodafone to deliver the services they want at value-for-money prices. Customers will also continue to be first to get new innovative services,” he stated.

“Internet access services are key to the economy and society in Ghana. The services provided by Vodafone directly and indirectly via independent Internet cafes are key to Vodafone’s Internet strategy.

“Having listened to our customers, we can say that we are poised to deliver not only best service but best prices. We will continuously improve our offerings in this area of the market.”

As of now, only about 880,000 people out of the estimated 24 million Ghanaians have access to the Internet, according to the International Telecommunication Union - and the figure is increasing at snail’s pace at a time other African countries have leapfrogged into cyberspace.

Ghana is the first country in the sub-Saharan Africa region to pioneer the penetration of Internet services to homes, when in 1995 the Network Computer Systems (NCS) was licenced as the first Internet Service Provider in the sub-region.

But now the country is ranked third in terms of countries with the highest penetration rate in West-Africa.

Uche Ofodile, Head, Strategy and Brand of Vodafone, told B&FT that the company is committed to sustaining service quality to its 2.6 million active subscribers in the country, which will ensure communication and improve life among users nationwide.

“Vodafone currently has a mechanism of constantly monitoring network quality, to the admiration of its customers,” she said.

Vodafone Group Plc is a leading mobile communications company. The Group has mobile network ownership interests in 26 countries and partner networks in a further 33 countries - leaving an unmatched network footprint and having more than 200 million proportionate customers worldwide.