The commencement of oil and gas poses a great challenge to the country’s banking sector, Professor Ellis Badu, Member, Board of Directors uniBank Ghana Limited, has said.
Consequently, he has asked banks to position themselves to enable them to participate in the emerging sector.
“Competition in the banking sector is high and requirements by the Bank of Ghana for commercial banks to recapitalise to be able to take on greater risks also stares the sector in the face, while the imminent commencement of oil and gas production also poses a lot more challenge to the banking sector,” he said.
Prof. Badu, who made this known at a dinner in Accra to climax the Bank’s customer appreciation week, said: “uniBank has appropriately geared itself up for any future challenges. We have shown remarkable strength in the face of competition, and we also take pride in the growth of the bank over the years.
“Domestic interest rates continue to fall, but we promise to be competitive so as to retain customer support and grow businesses and to contribute to the development of the entire nation.
“UniBank Ghana Limited, with loyal support, is making giant strides in the banking industry. Our primary focus has been the provision of a comprehensive range of financial services and products to individual customers as well as small and Medium Enterprises (SMEs).”
He revealed that the bank has enhanced its information technology offerings with a biometric ATM aimed at serving the customers better. It also intends to open branches in Tamale, Tarkwa and Madina in its desire to bring banking closer to the doorsteps of the general public.
“Our core values of flexibility, caring, vibrancy and teamwork serve as an anchor point in all. Our vision becomes the leading and preferred Bank, offering comprehensive financial solutions to our chosen customers - SMEs and Personal Banking markets are on course.
“uniBank improved its position from 37 to 32 in the Ghana Club 100 listing for 2009. We have resolved to improve upon our service delivery in order to win more awards and also maintain our position as the best bank in customer care in the industry,” he said.
The Bank’s Managing Director, Mr. Ammishaddai Owusu-Amoah, said: “the customer appreciation week was a medium for engaging with customers on an emotional level to help motivate staff towards achieving and maintaining customer service excellence - which is a key success factor for the bank.
“We are committed to delivering excellent services. We are committed in building the relationship.
“The celebration is an opportunity for the bank to show appreciation to customers and prospective clients for dedicated business all year round, as well as showing gratitude and recognising staff who serve and support customers with the highest degree of care and professionalism.”
The week-long customer appreciation programme was held to deepen relationship with customers and to enable senior management staff to serve as tellers and Customer Service Officers in the banking halls.
It is also a reaffirmation of the Bank’s commitment to ensure customer satisfaction at all times - while boosting the morale, motivation and teamwork of staff to be exemplary customer service ambassadors.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment