Access Bank launches customer service week

Access Bank Ghana Limited has launched its maiden Customer Service Week in Accra.

This year’s celebration ends on Friday 8th October, 2010 and is under the theme “A Tradition of Service”.

The event, which comes up annually, is a reaffirmation of the Bank’s commitment to ensuring customer satisfaction at all times. It also contributes to boosting the morale, motivation and teamwork of staff to be exemplary customer service ambassadors.

Country Managing Director, Mr Yomi Akapo, at the ceremony said: “The Customer Service Week is a medium for engaging with our customers on an emotional level. It also helps to motivate staff towards achieving and maintaining customer service excellence, which is a key success factor for our Bank. I am excited about the maiden launch and I invite all customers and prospects to visit any Access Bank branch for a new experience in world-class banking service delivery today.”

The week-long programme held in Access Bank branches in Osu, Tema and East Cantonments will see senior management staff serve as tellers and Customer Service Officers in the banking halls. All customers will be treated to hot or cold beverages as desired. Also lined up is ‘Pick and Win’, a mini-raffle draw to reward customers for their patronage.

Matilda Asante-Asiedu, Head, Corporate Communications explained to B&FT that the ceremony is an opportunity to show appreciation to customers and prospective clients for dedicated business all year round, and it also aims at recognising staff who serve and support customers with the highest degree of care and professionalism.

Access Bank Ghana is one of the most capitalised universal banks in the country’s banking industry, with Shareholders’ Fund in excess of GH¢80million. The Bank offers tailor-made financial solutions covering Institutional, Consumer and Commercial, as well as Investment and Private Banking.

The Bank in the 2009 financial year carved an industry milestone as the only new-generation bank to have posted profit within its first year of operation.

Access Bank (Ghana) Limited is a subsidiary of Access Bank Plc. Access Bank Plc is one of Africa’s pre-eminent financial services groups and has a full banking subsidiary in the UK and all monetary zones across sub-Saharan Africa. The Bank is ranked 12th in Africa and amongst the top-500 banks in the world by tier-1 capital as at March 31, 2010.

Caption: Country Operations Officer for Access Bank (Ghana), Chizobam Tony–Nnamah, cutting the cake with some customers at the start of the 2010 Customer Service Week at the Bank’s Osu Branch